PostFinance is focusing more closely on its core business and is withdrawing from property insurance. In future, PostFinance will no longer offer car, motorcycle, travel and legal protection insurance.
For you, the most important thing remains the same: your insurance benefits.
TONI Digital Insurance Solutions AG, which is already responsible for support and processing, will remain your contractual partner. From 1 July 2026, TONI Digital Insurance Solutions AG will continue to offer its existing services under its own brand, “Belsura”.
Belsura is a registered trademark of TONI Digital Insurance Solutions AG. As an innovative Zurich-based InsurTech company, TONI develops digital insurance solutions that combine modern technology with Swiss standards of quality and service.
Further details can be found in our factsheet
And on the Belsura website: https://www.belsura.ch/en/
Nothing will change for you. Your existing insurance cover and customer support will remain unchanged. Our trusted insurance partners will also continue to act as your risk carriers in the event of a claim or breakdown, and will provide expert advice on any queries you may have, just as they have done in the past.
The only change will be that your policy will feature the Belsura design when it is next renewed.
As an insurance customer, you do not need to take any action. Your existing insurance cover and customer service will remain unchanged. Our trusted insurance partners will continue to act as your insurer in the event of a claim or breakdown, and will provide expert advice on any queries you may have.
For customers with a number plate, there is therefore no need to make any changes to your vehicle registration document. Your vehicle will continue to be registered with the same insurer.
Your policy and premium invoice will be the only changes to reflect the Belsura design when your policy is next renewed or amended.
No, your usual points of contact and services will remain the same. TONI Digital Insurance Solutions AG is already handling the administration of your policy, your personal support and claims settlement.
Contact
As before
Directly via Belsura
Contact form:
You will continue to receive your customer documents directly by email from Belsura, as before.
The previous PostFinance customer dashboard is being discontinued. You can request a new policy document or an invoice at any time by email or telephone via our Service Centre.
Contact
As before
Directly via Belsura
No, the current PostFinance Customer Cockpit is being discontinued. You will continue to receive new policy and invoice documents automatically, and you can also request them at any time by email or telephone via our Service Centre. The documents will then be sent to you by email.
Contact
As before
Directly via Belsura
Breakdown assistance (as before)
Make use of the 24/7 service and report your breakdown.
Report an accident or breakdown now: +41 58 448 77 99
Report a claim online
Report your claim conveniently online via the Belsura claims page at https://www.belsura.ch/en/report-a-claim/ .
You do not need a Cockpit account or to be a registered customer. Simply have your policy number and/or vehicle registration number to hand. Once you have been identified, you will receive a personal link by email to describe the circumstances of the claim. A trained claims handler will then contact you to discuss the next steps.
Report a claim by telephone
Tel.: +41 43 543 81 80
Yes, your existing insurance cover remains in place. Your current policy, including the relevant General Terms and Conditions of Insurance, will remain valid until further notice.
Your current annual premium will remain unchanged and will continue to be based on the existing terms and conditions of the contract.
Any claim that has already been opened will, of course, continue to be processed. In addition, TONI Digital Insurance Solutions AG will also handle personalised support for customer enquiries and claims settlement at Belsura. This means there will be no interruption to existing services.
Any refunds, e.g. following contract cancellation with a repayment, will continue to be paid to you. The switch to Belsura has no effect on this.
Unfortunately, Belsura does currently not offer the option to pay invoices via eBill. Please note that you must pay your next premium invoice using the QR invoice in your Belsura Mail so that your insurance cover remains active for the following period.
Please note that the payee for your QR bill will be TONI Digital Insurance Solutions AG in future. The brand name “PostFinance Insurance” will no longer appear in the reference field.
PostFinance will delete your data from all applications managed by PostFinance. This includes PostFinance E-Finance and the PostFinance app. For this reason, your insurance details will no longer be visible in E-Finance or in the app.
You can find Belsura’s privacy policy on the Belsura website: https://www.belsura.ch/en/privacy-policy/
c/o TONI Digital Insurance Solutions AG
Seefeldstrasse 5A
CH - 8008 Zürich
